DELL Maintenance: ProSupport Alternatives for all DELL EMC products

After the fusion between Dell and EMC, the product portfolio of both companies was merged. As a result, former Dell and former EMC partners could no longer support all systems because they lacked the technical know-how for at least one product line.

Hardwarewartung.com is one of the few Dell EMC partners who has been servicing both manufacturers before the merger and thus brings the expert knowledge and professional qualification. Whether it’s ProSupport for PowerEdge Server or support for the EMC VNX series, we’re the right partner for you. Even if your hardware is already End-of-Life, we offer at least seven years of maintenance.

Our Dell EMC Support Service is available whole over the world. Please check the map to see which SLA we can provide in your location.

If you use products such as PowerEdge or Blade Server in your company, we will quickly resolve hardware issues with our PorSupport.

You will also find suitable offers for the maintenance of your storage environment. This affects network storage, direct attached storage and SAN storage.

In 2015, Dell bought its competitor EMC and now not only has its own storage brands PowerVault and Equalogic. They now also run all EMC products, including EMC Clariion, EMC Celerra, and VNX. We provide a full service for both the original DELL storage systems, such as PowerVault or Equalogics, and all EMC storage systems.

In addition to disk storage, Dell also offers storage environments as tape libraries, such as the Ultrium or ML series. Although the maintenance of these tape drives does not always have a time-critical component, they are nevertheless immensely important for your company. That’s why we also offer tape storage maintenance. With our DELL Pro Support, your tape library is safe.

DELL also offers a wide range of networking devices. The older generation IP switches were sold under the name PowerConnect. Today, there are many different switch classes, which are for example called X-series, S-series, N-series or Z-series. FibreChannel switches and blade switches are also part of the product range. Hardwarewartung.com specializes in the maintenance for all Dell network devices and offers high quality service at excellent conditions.

The core business area of the manufacturer is the sale of new hardware products. Maintenance plays only a lucrative supporting role where few resources are invested and little focus is placed on customer friendliness. Dell wants to sell you new goods in the first place. Therefore, they often try to convince you of a new purchase, even if your devices still fully meet your requirements and maintenance is easily possible. On the other hand, Hardwarewartung.com is specialized in maintenance tasks. The technicians are not only superbly trained, they also deal with these tasks in the day-to-day Dell Onsite Service, so they have a lot of experience. In many cases we can offer you a better maintenance service than is the case with the manufacturer. In addition, you benefit from a significant cost savings. Our service is up to 50 percent cheaper than a comparable maintenance contract with the vendor.

If your critical IT infrastructure fails, fast help is necessary, because otherwise considerable production losses threaten. That’s why our SLA (Service Level Agreement) specifies specific times for our services. We even give a guarantee on that. We are available for you 24 hours a day, 7 days a week. If you are not satisfied with our support you will simply get your money back. Our Professional Support technicians can be on-site within 4 hours. Guaranteed repair times of up to 4 hours are also possible nationwide in Germany, Austria and Switzerland.

Repairing your server and storage hardware often requires replacement parts. For this reason, we have set up over 40 own warehouses distributed across the DACH region and our own logistics department for you. So we are completely independent and have all the required parts quickly on site. Especially with older systems makes a huge difference. After the End-of-Life, suppliers stop producing spare parts, but our spare parts warehouses are still full. That’s why we can do your Dell maintenance well after the End-of-Life. Up to ten years after the EOL the operation of your Dell infrastructure is secured with us.