Hitachi Support alternatives for all Hitachi products
Are you still using Hitachi servers and storage products from the Freedom Series, TagmaStore, Thunder, Lightning, G-Series, F-Series or even older generations of Hitachi hardware in your company. And are you looking for a reliable partner who can still support your data centre hardware? Perhaps you are still receiving support from your Hitachi Vantara partner, but the prices are far too high? Then we are the right partner for you.
As a maintenance specialist for Hitachi Server and Storage products, we can not only service the latest Hitachi Vantara systems, but also the old HDS products that were launched before the merger between Hitachi and Vantara. With over 300 experts in 40 service locations in Germany, Austria and Switzerland alone, we can make sure that your Hitachi hardware is up and running without delay and at significantly better prices than your OEM supplier or Hitachi channel partner.
Even if your Hitachi servers and storage systems are already end of life, we still offer at least seven additional years of support and maintenance.
Hitachi experts at top prices
Thanks to decades of experience, we know what is important when it comes to servicing your Hitachi hardware. That is our competitive advantage. Benefit not only from our experience, but also from our excellent prices. Get a quote for your maintenance and compare for yourself.
Our Hitachi support offer in a nutshell
All Hitachi support options compared in one overview
| Hardwarewartung.com offers Hitachi support and maintenance contracts for all Hitachi or HDS equipment types to the right extent and according to your needs and requirements. As a maintenance specialist, our maintenance packages are not only on a par with Hitachi, but also much more flexible and available at a fair price | ||||
|---|---|---|---|---|
| Hitachi Support Options | ||||
| Hotline Availability | On-Site Service Options | Guaranteed repair time Options | Service Hours | |
| Weekday Basic Next Business Day | Mo - Fr 08:00 - 17:00 | Next Business Day | No | Mo - Fr 08:00 - 17:00 |
| Our Basic Support | 24 x 7 | Next Business Day | Next Business Day | Mo - Fr 08:00 - 18:00 |
| Standard Same-Day Response | 24 x 7 | 12h with Severity 1, NBD with Severity 2-4 | 12h with Severity 1 | 24x 7 |
| Our Same-Day Support | 24 x 7 | 4h with Severity 1 und 2 | 4 h 6 h 8 h Next Business Day | 24 x 7 |
| Premium 24/7 Coverage | 24 x 7 | 4h with Severity 1 and 2, NBD with Severity 3 and 4 | 4h with Severity 1 und 2 | 24 x 7 |
| Our Premium Support | 24 x 7 | 4h with Severity 1 and 2, NBD with Severity 3 and 4 | 4 h 6 h 8 h Next Business Day | 24 x 7 |
All supported Hitachi products in summary
| We try to keep our list of product information up to date. If you cannot find your model on this list, please contact us. | ||
|---|---|---|
| Product line | ||
| Hitachi Storage | Hitachi Storage | Hitachi Server |
| Hitachi VSP | Hitachi Freedom | Hitachi ComputeBlade |
| Hitachi VSP G-Series | Hitachi Lightning | Hitachi ComputeRack |
| Hitachi VSP F-Series | Hitachi NAS | |
| Hitachi HUS | Hitachi Thunder | |
| Hitachi HUS-VM | Hitachi Unified Storage | |
| Hitachi AMS | Hitachi TagmaStore USP | |
| Hitachi USP |
Support and maintenance for Hitachi servers and storage systems
With our Hitachi support for HDS storage and server systems, we provide fast and reliable assistance in the event of technical problems. This ensures data security and prevents production downtime due to a defect in the backup, archiving or production IT infrastructure. Our maintenance services and support apply to all common and end-of-life Hitachi hardware models:
Hitachi Storage Systems
Hitachi offers a wide range of storage systems, ranging from block, file and object storage to mainframe storage. Before the merger of HDS with Vantara, the VSP, HUS and USP product series were particularly popular with customers with high requirements. Hitachi was one of the few manufacturers that managed to combine high capacities with high IOPS without neglecting security requirements. After the merger into Hitachi Vantara, the focus clearly shifted to the software segment and applications. This strategic change of direction posed a challenge for many customers.
Hardwarewartung.com took advantage of this gap in the market and specialised in the maintenance and support of these systems. With over 300 technicians only in Europe, we can be on site at any location in Europe within four hours to resolve incidents on any Hitachi storage model. But we also offer support in over 150 countries. Thanks to our own stock of spare parts, we are not dependent on Hitachi and can supply all components from our inventory, which we have built up from buying back leased returns and leftover stock from Hitachi.
Hitachi Server Systems
Hitachi offers two server systems called ComputeBlade and ComputeRack. As the names suggest, these are blade servers and rack servers. The blade servers consist of a blade chassis such as the BladeSymphony 2000, BladeSymphony 1000 or CB500, which can hold up to eight blade servers as plug-in modules. In addition, several chassis can be grouped together and configured via a management interface. Despite their high scalability, these systems are easy to operate. The ComputeRack server models are available in 1U or 2U configurations, each with two CPU sockets, and hardly differ from other rack server models from HPE or Dell. These server systems are mainly used in homogeneous data centre installations where server and storage systems from the same original equipment manufacturer are used.
Hardwarewartung.com, as one of the few Hitachi partners worldwide, still has its own spare parts stock to maintain, repair and support models of the ComputeBlade and ComputeRack series of all generations.
High-quality and cost-saving Hitachi support from Hardwarewartung.com
In contrast to the traditional OEM hardware provider, where the main business is the sale of new hardware products and maintenance only plays a lucrative secondary role, Hardwarewartung.com is fully committed to the quality and customer satisfaction of its maintenance services for Hitachi Products. Many hardware suppliers try to persuade customers to buy new equipment, even if the existing hardware and software system is still working perfectly and maintenance is no problem.
Hardwarewartung.com is specialised in the support and repair of Hitachi server and storage products. Our engineers are not only excellently trained, but also gain valuable experience through their daily work, which enables them to efficiently provide support for your systems and extend their service life – even beyond the official end-of-life. In this context, we attach particular importance to the security of your data and systems.
With the services of Hardwarewartung.com, you benefit not only from first-class service quality, but also from substantial cost savings. With our service contracts, you can reduce your costs by up to 50 percent compared to similar offers directly from the OEM. Rely on our expertise to maximise the efficiency and security of your Hitachi systems while minimising your operating costs.
Your Hitachi Hardware Pro
If you identify a defect in your Hitachi product, you can contact us at any time. Even after the warranty has expired, our hardware maintenance service is an excellent alternative to repairs by the manufacturer. Our Hitachi Support Team staff will help you with any problem you may have at an excellent price. Ask for a quote for maintenance and compare for yourself.
Hitachi support: Premium maintenance services for optimum business continuity
The reliability of your Hitachi server and storage systems is critical to keep your business up and running. That’s why our Service Level Agreement (SLA) includes not only fast response times, but also high-quality repair and maintenance services that extend the life of your systems – even beyond the official end-of-life of the hardware.
Our professional support team is available 24 hours a day, 7 days a week to ensure the long-term reliability of your Hitachi server and storage systems. If you are not satisfied with our service, we offer a money-back guarantee.
Fast spare parts service – even after the end of life
Hardwarewartung.com has set up its own warehouses worldwide with its own spare parts and a dedicated logistics team. This infrastructure allows us to operate completely independently and deliver all needed components to your site without delay. This is particularly advantageous for older systems that still fulfil important tasks.
Even after the official end-of-life (EOL), when OEMs normally stop producing spare parts for such systems, your Hitachi infrastructure remains in reliable hands with us. Our large stock of spare parts ensures that we can maintain your systems well beyond the EOL. With Hardwarewartung.com, the continued operation of your Hitachi hardware is guaranteed for up to ten years after the EOL, so you can enjoy long-term reliability and high performance.
