HPE’s MSL and ESL storage systems are characterized primarily by their huge storage capacity. As a result, they are typically used in companies where high volumes of data are required. Although these systems are considered very reliable, failures will happen. In this case, you can always contact Hardwarewartung.com. We offer you an efficient and reliable service to quickly restore your data storage.

Our HPE Support Service for HP MSL or ESL tape libraries are available whole over the world. Please check the map to see which SLA we can provide in your location.

Both HP MSL and HP ESL are tape libraries. This is a facility that allows data storage on a magnetic tape. It contains a tape reader and writer, a storage space for the data storage devices, and a robotic arm that transports each tape to its storage location or feeds it to the reading and writing device. The magnetic tapes can correspond to different standards – for example, DAT or LTO. This form of data storage has a major drawback: it is extremely slow. Their key advantage, however, is that they are very cheap if you calculate the cost per byte. For this reason, it is usually used when large amounts of data are required and access time plays only a minor role. The tape library is therefore one of the most commonly used storage media to create backups. This requires a very high capacity. The temporal aspect is of little importance, since the process takes place in the background, often overnight. Yet another feature of this data store has a very positive effect. The high durability of the tapes ensures that the backup data is still available even after many years. HP MSL and HP ESL are characterized by high scalability. Both the number of tapes and the number of drives can be individually adapted so that these systems are suitable for small and medium-sized companies as well as for large corporations. It is also possible to upgrade an existing system after some time as demand grows.

If you have problems with your tape library, you can contact the manufacturer for maintenance. As long as the warranty of the device is still valid, this is certainly a sensible course of action. After the warranty process, however, there are many more options open to you. As a third party maintenance provider, we are fully specialized in hardware maintenance. We have built up an excellent infrastructure for this purpose. This allows us to offer you a service that is at least equal to the services provided by the manufacturer. We have a highly trained professional staff who can repair your storage hardware quickly and reliably. 25 successful years in this field of activity testify that we offer you first-class service for ESL and MSL maintenance.

Hardwarewartung.com is always there for you. Our support is available around the clock, even at night and on weekends. So we can quickly take care of your problems. While a backup storage failure typically does not directly result in lost production, it poses a significant security risk. Therefore, quick help is very important. You have the possibility to contact us by phone, email or via our ticket system. Our technicians can be on-site in up to two hours to swap or repair your tape library. On request, we also guarantee a Call-to-Repair time of only four hours. So you can soon count on full data security again. We offer our service throughout Germany and central Europe and even woldwide.

Since spare parts are often necessary for ESL and MSL maintenance, we have come up with a good solution for this as well. We have our own warehouse where all components of these systems are in stock. This means that we are not dependent on suppliers. They often take a long time to deliver the corresponding components. Sometimes they are even not available at all. Our warehouse holds all spare parts for MSL and ESL and is open 24 hours a day. Our own logistics ensure that the required articles arrive quickly at the place of use. This excellent infrastructure pays off especially when servicing older equipment. Since manufacturers stop producing spare parts after some time, it is often difficult to procure the corresponding components. However, our warehouse keeps them in stock for a long time after the end of life – at least seven to ten years.

When you contact Hardwarewartung.com to repair your data storage, you benefit from excellent service that is guaranteed to get your equipment up and running quickly. In addition, the prices for our maintenance services are very low. They offer cost savings of up to 50 percent compared to manufacturer maintenance. This gives you an excellent price/performance ratio that will benefit your company in the long term.