HPE Server and Storage CarePacks
Whoever buys HPE Servers or Storage Hardware always has at least one to three years warranty on the devices. In addition to the warranty there are service packages called HPE Care Packs. With these additional products you can upgrade the maintenance with better service levels or extra services. Warranty extensions are also offered with so-called “post-warranty” Care Packs.
How do I find the right HPE CarePack?
Further below you will find the link to HP Care Pack Central. Click on the link and enter the serial number or device type. For example, ProLiant DL380 Gen10. Afterwards there will be shown the different service type, service level, duration, response time, coverage period and warranty coverage. Below you will find a detailed description of the most important product differences. Simply select what you need and you will be shown a CarePack with the service SKU number, support service description and price. You can request this SKU number either from us or from your HPE partner.
If your HPE hardware is already Retired or End of Life, please ask for our HPE EOL Carepacks
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With decades of experience, we know what it takes to maintain your HP Hardware. Benefit not only from our experience, but also from our excellent prices. Get a quote now and compare for yourself.
HP Server and Storage Service Levels
| Hardwarewartung.com offers Care Packs for all HPE device types. We are an independent maintenance specialist and our maintenance packages are not only much more flexible but also up to 50% cheaper than the manufacturer. | |||||
|---|---|---|---|---|---|
| HPE Care Pack Support Options | |||||
| Availability of Hotline | On-site Service Options | Guaranteed Repair Times Options | Service Times | Special | |
| HP Foundation Care | Mo - Fr 08:00 - 17:00 24 x 7 | Next Business Day 4 hours | 6 hours | Mo - Fr 08:00 - 17:00 24 x 7 | |
| Our extended Foundation Care | 24 x 7 | Next Business Day 4 hours | 4 hours 6 hours 8 hours Next Business Day | Mo - Fr 08:00 - 17:00 24 x 7 | - Also EOL hardware monitoring incl. access to 3rd level |
| HP Proactive Care | 24 x 7 | Next Business Day 4 hours | 6 hours | 24x 7 | - Access to 2nd level- incl. monitoring- Not possible for Post Warranty |
| Our extended Proactive Care | 24 x 7 | Next Business Day 4 hours | 4 hours 6 hours 8 hours Next Business Day | 24 x 7 | - Access to 3rd level - incl. monitoring - Also EOL Hardware |
Service Types
Foundation Care
Includes hardware and software support as standard. A phone hotline is included and a technician comes on site in case of a fault and replaces the defective device. In the Care Pack name Foundation Care is abbreviated as FC.
Proactive Care
Includes hardware and software support with direct access to second level support on the hotline. You will be directed to service technicians who are trying to solve your problem remotely. If this is not possible, a technician will be sent on site. There is also the possibility of proactive monitoring.
Defekt Media Retention
With this service you may keep the defective hard disks in case of an exchange. This way you can be sure that the data stored on the defective device will be deleted and destroyed according to your own security standards. This service can be identified by the abbreviation DMR in the Care Pack Definitions.
Response Times
- HW support the next working day: technician comes the next day.
- HW support within 4 hours: Technician will be with you within 4 hours.
- Call-To-Repair Within 6 hours: The hardware is replaced within 6 hours or the problem is resolved within 6 hours.
Coverage Period
- Around the clock from Monday to Sunday.
- During business hours Monday to Friday 08:00 – 18:00.
Warranty Coverage
- In Warranty: Devices are within the warranty period
- Post Warranty: Devices no longer have a warranty.
HPE Care Pack Prices
Compare the Care Pack Prices with Our Prices
Before you request a maintenance contract or buy a Care Pack, we recommend that you carry out a Warranty Check. Determine until when your hardware still has existing maintenance and avoid overlaps and double costs when extending service for your equipment.
Find a Care Pack for HP Server, Storage or Network Devices in the HP Care Pack Central
Look for Care Packs for HP PCs, Notebooks, Printers or Desktops
Next Steps
Have you reviewed your Warranty Status and selected your Care Pack? Send us this information and tell us how long you would like to have your equipment serviced and we will send you a comparative quote. If your Warranty Check tells you that your hardware has already reached End of Life (EOL) or End of Support (EOS) status, we can still help. We will continue to support EOL or EOS hardware for at least another seven years.
