IBM System Z Maintenance – Fast and Reliable

The System Z series from IBM contains several powerful mainframes that are used in areas with particularly high computing requirements. Since they are usually used in a professional environment where a failure can result in high financial losses, fast and competent maintenance is particularly important. At Hardwarewartung.com we offer an excellent service you can always rely on.

Mainframes are computers that are characterized by huge computing power. In contrast to so-called supercomputers, which are mainly used in the scientific field to perform a single very complicated calculation. Mainframes are optimized to calculate relatively simple processes in large quantities. For example, in many large companies, they serve to manage customer data. Particularly often they are used in banks and insurance companies as a server. But other companies that handle a large amount of concurrent requests, use these calculators. They are characterized by the fact that they are extremely fail-safe. This is achieved by using redundant systems. Should a component fail, identical components, which are contained in the computer, take over its tasks. The repair usually takes place during operation, so no downtime occurs. Therefore, they guarantee a reliable and error-free service. IBM offers several different solutions – especially the IBM System Z series computers. In addition, there are a few other offerings, such as System P and AS 400.

If you find a problem with an IBM System Z-series computer, your first idea may be to contact the manufacturer for service. Many users assume that they receive a particularly reliable service here. But it is also possible to hire a manufacturer-independent service provider. This can bring many benefits. While the manufacturer primarily wants to sell new products, an independent maintenance service focuses on repairing the equipment – exactly the service you need. We have highly trained technicians who have a lot of experience and are specialized in server maintenance. We also have the necessary infrastructure to provide a fast and reliable service.

For the maintenance of IBM zSeries devices, we not only offer you an excellent service that is in no way inferior to the repair services provided by the manufacturer. In addition, our conditions are extremely favourable. In many cases, our hardware maintenance costs are up to 50 percent lower than a corresponding service directly from the manufacturer. Therefore, you can significantly reduce the cost of maintaining your computer systems when you hire us.

In addition to cost savings, you also benefit from a very fast response time with our maintenance services. You can contact us either via e-mail, our ticket system or by phone. We will respond within 15 minutes. In up to two hours, the technician will arrive at your facility to solve the problem. On request, we guarantee a repair within four hours. In this way, you can ensure that your computers will soon be fully loadable again. We are also available around the clock in the event of a problem – 24 hours a day, seven days a week.

Spare parts are usually required for the repair of a computer system. If these are not available, the repair of the computers can be significantly delayed. In order to avoid resulting problems and safety risks, we have set up more than 30 of our own warehouses in Germany, Austria and Switzerland with spare parts for System Z maintenance. All necessary components are therefore always available – 24 hours a day, without waiting times. Our logistics also ensures that they arrive quickly at your plant. This is an essential prerequisite for fast repair of IBM System Z series computers.

Mainframes and servers are usually designed for a long period of use. However, if the vendor ceases production, spare parts production will continue for a limited period of time. This can complicate maintenance after the end of life of the computer. But we are also well prepared for this problem. Our warehouse contains all necessary spare parts for IBM zSeries. This makes server maintenance possible for a long time. We will support these mainframe systems for at least another 10 to 20 years.

Everything in our company is about the maintenance of your hardware. This high level of specialization enables us to offer you an excellent service. Our support is always there for you and our SLA includes a guaranteed fast repair of the systems. Having our own stock of spare parts and a good infrastructure ensures that we can always help immediately. Therefore, even after your product has been warranted, our service is a very high-quality yet affordable way to service your equipment.