Overland-Tandberg Support: OverlandCare alternatives for all Overland-Tandberg products
Do you use Overland-Tandberg NEO tape libraries, StorageLoader or RDX removable disc systems for backup and archiving in your company and are you looking for a warranty extension or a renewal of your support package? Do the prices of your Overland-Tandberg partner seem too high? Then we are the right partner for you.
As a specialised Overland-Tandberg partner, we can offer support and maintenance packages at significantly better prices than the traditional OEM reseller or your Overland channel partner. Our worldwide support covers over 150 countries. With over 300 experts in 40 service locations across Europe alone, we ensure that your Quantum Storage hardware is up and running again without delay.
Even if your Overland Tandberg Storage systems are already end of life, we still offer at least seven additional years of support and maintenance
Overland Tandberg Experts at top prices
Thanks to decades of experience, we know what is important when it comes to servicing your Overland-Tandberg hardware. That is our competitive advantage. Benefit not only from our experience, but also from our excellent prices. Get a quote and compare for yourself. We will be happy to provide you with further information and a detailed personal consultation.
Our Overland-Tandberg offer in a nutshell
All Overland-Tandberg support options compared in one overview
| Hardwarewartung.com offers Overland-Tandberg support and maintenance contracts for all Overland-Tandberg hardware types to the right extent and according to your needs and requirements. As a maintenance specialist, our maintenance packages are not only on a par with Overland-Tandberg, but also much more flexible and available at a fair price | ||||
|---|---|---|---|---|
| Overland Tandberg Support Optionen | ||||
| Hotline Availability | On-Site Service Options | Guaranteed repair time Options | Service Hours | |
| Return to Base (RTB) | Mo - Fr 08:00 - 17:00 | Repair or replacement within 14 days of receipt of the faulty device at the Overland-Tandberg Service Centre | No | Mo - Fr 08:00 - 17:00 |
| OverlandCare Bronze | Mo - Fr 08:00 - 17:00 | Upfront replacement | No | Mo - Fr 08:00 - 17:00 |
| Our advanced Bronze Support | 24 x 7 | Next Business Day | Next Business Day | Mo - Fr 08:00 - 18:00 |
| OverlandCare Silver | Mo - Fr 08:00 - 17:00 | Next Business Day | No | Mo - Fr 08:00 - 18:00 |
| Our advanced Silver Support | 24 x 7 | Next Business Day | 4 Hours 6 Hours 8 Hours Next Business Day | 24 x 7 |
| OverlandCare Gold | 24 x 7 | Next Business Day | No | 24 x 7 |
| Our advanced Gold Support | 24 x 7 | 4 Hours | 4 Hours 6 Hours 8 Hours Next Business Day | 24 x 7 |
| OverlandCare Platinum | 24 x 7 | 4 Hours | No | 24 x 7 |
All supported Overland-Tandberg models in summary
| We try to keep our list of product information up to date. If you cannot find your model on this list, please contact us. | We try to keep our list of product information up to date. If you cannot find your model on this list, please contact us. | We try to keep our list of product information up to date. If you cannot find your model on this list, please contact us. |
|---|---|---|
| Product Line | ||
| Tandberg Overland Tape Library | Tandberg Overland Tape Drives | Tandberg RDX |
| NEO 200s - 400s | NEOs StorageLoader | RDX QuikStor |
| NEO 2000 - 4000 | LTO5 | RDX QuikStation |
| NEO 2000e - 8000e | LTO6 | |
| NEOs T24 | LTO7 | |
| NEO XL40 | LTO8 | |
| NEO XL80 | LTO9 | |
| LTO9 |
Support and maintenance for Overland-Tandberg storage systems
With our Overland-Tandberg support for tape libraries, storage loaders and RDX solutions, we provide fast and reliable assistance in the event of technical problems. This ensures data security and prevents production downtime and problems in data management as well as data protection due to a defect in the backup, archiving or production IT infrastructure. Our maintenance services and support apply to all common and end-of-life Overland-Tandberg storage systems:
Overland-Tandberg Tape Libraries
Overland-Tandberg offers various types of tape libraries as storage media. From the small Overland NEO T24, through the older NEO 4000e systems to the larger NEO 8000e tape robots, which can hold up to 1000 cartridges. Hardwarewartung.com specialises in the maintenance, repair and support of all Overland Tandberg tape libraries. With over 300 engineers, we can be on site at any customer in the DACH region within four hours. Even though our core market is in Germany, Austria and Switzerland, we are now also active in over 150 countries worldwide.
Overland StorageLoader and Tape Drives
The Overland NEOs StorageLoader is one of the most widely used tape drives in Central Europe. The very simple operation, combined with the flexibility of the different tape drives, allows the technology to be used both in offices and in data centres. Depending on requirements, LTO5 to LTO9 drives can be installed in a Tandberg StorageLoader. Hardwarewartung.com offers support and maintenance for both the robots and the respective LTO drives from the LTO3 to LTO9 generation. If you need cartridges, cleaning tapes or other tapes including labels, you can also request these from us. As a hardware broker, we also provide access to very old components.
Overland-Tandberg RDX solutions
The Overland-Tandberg RDX removable disc systems are a proven standard and offer features that go beyond those of simple data storage products. Their robust and durable design ensures reliable and high-quality data storage. Thanks to its portable on-the-go function, Tandberg RDX is ideal as external, independent air-gap storage for disaster recovery, ensuring the availability of sensitive business data even after ransomware attacks. The RDX product range, such as RDX QuikStation or QuikStor, is designed to provide a cost-effective solution for organisations with growing storage needs. The ease of use and impact-resistant design make Overland-Tandberg RDX the ideal choice for backup, archiving, data transport and data off-site storage.
High quality and cost savings with Hardwarewartung.com for Tandberg Support
In contrast to traditional hardware vendors who focus mainly on selling new hardware products and see maintenance only as an additional source of income, Hardwarewartung.com places great emphasis on the quality and customer-friendliness of its maintenance services for Overland-Tandberg products. Many hardware providers urge their customers to buy a new system, even if the existing hardware and software system still works perfectly and can be maintained without any problems.
Hardwarewartung.com specialises in the support and maintenance of Overland-Tandberg storage systems and tape libraries. Our engineers are not only excellently trained, but also gain valuable experience through their daily work, which enables them to maintain your systems efficiently and extend their service life – even beyond the official end-of-life. In this context, we pay particular attention to the security of your data and systems.
With the services of Hardwarewartung.com, you benefit not just from first-class maintenance quality, but also from considerable cost savings. Our service contracts are up to 50 percent better priced than comparable offers directly from the original equipment manufacturer (OEM). Rely on our expertise to maximise the efficiency and security of your Tandberg tape libraries and reduce your operating costs at the same time.
Your Overland-Tandberg Hardware Pro
If you experience a problem with your Overland-Tandberg hardware, you can contact us at any time. Even after the warranty has expired, our hardware maintenance service is always an excellent alternative to repairs by the OEM. Our engineers from the OverlandCare team will help you with any problem at an excellent price. Ask for a maintenance quote and compare for yourself.
Overland-Tandberg Support: High-quality maintenance services for maximum uptime
The longevity of your Tandberg tape libraries and Overland Storage systems is critical to the backup, security and archiving of your data. That’s why our Service Level Agreement (SLA) includes fast response times, and more importantly provides high quality repair and maintenance services that extend the life of your systems – even beyond the official end-of-life of the equipment.
Our dedicated support team is available around the clock, seven days a week to ensure that your tape libraries and storage systems operate reliably in the long term. Should you be dissatisfied with our services, we offer a money-back guarantee.
We know that not just speed, but also the quality and consistency of repairs are crucial. Trust our Tandberg support to maximize uptime and ensure the long-term efficiency and security of your Overland tape libraries, StorageLoaders, and RDX solutions.
Express spare parts service – even after the end of life
To effectively repair your Tandberg tape libraries, storage loaders and RDX solutions, specific spare parts are often required. Therefore, Hardwarewartung.com has established more than 40 own warehouse locations throughout Europe and a dedicated logistics department. This infrastructure allows us to operate completely independently and deliver all required components and any needed part to your location without delay. This is particularly beneficial for older systems that still fulfil important tasks.
Even after the official end-of-life (EOL), when manufacturers normally stop producing spare parts for their hardware, your Overland-Tandberg infrastructure is always in safe hands with us. Our large inventory of spare parts ensures that we can maintain your systems well beyond the EOL. With Hardwarewartung.com, the continued operation of your Overland hardware is guaranteed for up to ten years after the EOL, so you can enjoy long-term reliability and high performance.
