Quantum Support: StorageCare alternatives for all Quantum products
Do you use Quantum tape libraries, superloaders or DXi backup appliances in your company and are you looking for a warranty extension or a renewal of your StorageCare package? Do you think your Quantum partner’s prices are too high? Then we are just the right partner for you.
As a specialised Quantum partner, we can offer support and maintenance packages at a significantly better price than the traditional OEM reseller or your Quantum channel partner. Our worldwide support covers over 150 countries. With over 300 experts in 40 service locations across Europe alone, we ensure that your Quantum Storage hardware is up and running again without delay.
Even if your Quantum Storage systems are already end of life, we still offer at least additional seven years of maintenance.
Quantum Experts at top prices
Thanks to decades of experience, we know what is important when it comes to servicing your Quantum hardware. That is our competitive advantage. Benefit not only from our experience, but also from our excellent prices. Get a quote for your maintenance and compare for yourself.
Our Quantum Support offering in a nutshell
All Quantum support options compared in one overview
| Hardwarewartung.com offers Quantum support and maintenance contracts for all Quantum hardware types to the right extent and according to your needs and requirements. As a maintenance specialist, our maintenance packages are not only on a par with Quantum, but also much more flexible and available at a fair price | ||||
|---|---|---|---|---|
| Quantum Support Options | ||||
| Hotline Availability | On-Site Service Options | Guaranteed repair time Options | Service Hours | |
| Quantum Bronze StorageCare | Mo - Fr 08:00 - 17:00 | Next Business Day | No | Mo - Fr 08:00 - 17:00 |
| Our advanced Bonze support | 24 x 7 | Next Business Day | Next Business Day | Mo - Fr 08:00 - 18:00 |
| Quantum Gold Next Business Day StorageCare | 24 x 7 | Next Business Day | No | 24x 7 |
| Our advanced Gold NBD Support | 24 x 7 | Next Business Day | 4 h 6 h 8 h Next Business Day | 24 x 7 |
| Quantum Gold StorageCare | 24 x 7 | 4 hours | No | 24 x 7 |
| Our advanced Gold Support | 24 x 7 | 4 hours | 4 h 6 h 8 h Next Business Day | 24 x 7 |
All supported Quantum products in summary
| We try to keep our list of product information up to date. If you cannot find your model on this list, please contact us. | ||
|---|---|---|
| Product line | ||
| Quantum Tape Library | Quantum Tape Drives | Quantum Backup Appliances |
| Scalar i3 | Superloader 3 | DXi T-Series |
| Scalar i6 | LTO5 | DXi V-Series |
| Scalar i6000 | LTO6 | DXi 4xxx - 9xxx |
| Scalar i7 | LTO7 | |
| Scalar i80 | LTO8 | |
| Scalar i500 | LTO9 | |
| Scalar i40 | LTO9 |
Support and maintenance for Quantum Storage systems
With our Quantum Support for tape libraries, superloaders and backup appliances, we provide fast and reliable assistance in the event of technical problems. This ensures data security and prevents production downtime due to a defect in the backup, archiving or production IT infrastructure. Our maintenance services and support apply to all common and end-of-life Quantum Storage systems:
Quantum Tape Libraries
Quantum offers a wide range of tape libraries. From the small Quantum Scalar i3, through the older Scalar i500 systems to the larger Scalar i6000 tape robots, which can hold up to 12000 cartridges. Hardwarewartung.com specialises in the maintenance, repair and support of all Quantum tape libraries. With over 300 engineers across Europe alone, we can be on site at any costumer’s premises within four hours. Although our core market is in Germany, Austria and Switzerland, we are now active in over 150 countries worldwide.
Quantum Superloader and Tape Drives
The Quantum Superloader 3 is one of the most popular autoloaders in Central Europe. The very simple operation, combined with the flexibility of the different tape drives, allows it to be used both in offices and in data centres. Depending on the requirements it is possible to install LTO5 to LTO9 drives into a Quantum Superloader. Hardwarewartung.com offers support and maintenance for both the robot and the respective LTO drives from the LTO3 to LTO9 generation. If you need cartridges, cleaning tapes or other tapes including labels, you can also request these from us. As a hardware broker, we also provide access to very old components.
Quantum Backup Appliances
With the Quantum DXi platform, the manufacturer offers a broad portfolio of backup appliances. The capacities range from less than 100GB to up to two petabytes of usable capacity. For logical capacities, the values go up to 420 petabytes (70:1). Hardwarewartung.com offers its support services primarily for physical appliances with HDDs or SSDs. The virtual or cloud products are sold directly by Quantum and are not part of our Quantum support.
In contrast to traditional hardware providers, where the main business area is the sale of new hardware products and maintenance only plays a lucrative secondary role, Hardwarewartung.com focuses fully on the quality and customer satisfaction of its maintenance services for Quantum Products. Many OEMs try to persuade customers to buy new equipment, even if the existing hardware and software system is still working perfectly and maintenance is possible without any problems.
Hardwarewartung.com specialises in the support and maintenance of tape library systems. Our engineers are not only excellently trained, but also gain valuable experience through their daily work, which enables them to look after your systems efficiently and extend their service life – even beyond the official end-of-life. In this context, we attach particular importance to the security of your data and systems.
With the services of Hardwarewartung.com, you benefit not only from first-class maintenance quality, but also from significant cost savings. Our service contracts are up to 50 percent lower than comparable offers directly from the OEM. Rely on our expertise to maximise the efficiency and security of your Quantum tape libraries while minimising your operating costs.
Your Quantum Hardware Pro
If you experience a problem with your Quantum hardware, you can contact us at any time. Even after the warranty has expired, our hardware support service is always an excellent alternative to repairs by the manufacturer. Our engineers from the StorageCare team will help you with any issue at an excellent price. Ask for a maintenance quote and compare for yourself.
Quantum Support: High-quality maintenance services for maximum uptime
The longevity of your tape libraries is essential for maintaining your data archiving and backup. That’s why our Service Level Agreement (SLA) not only offers fast response times but also high-quality repair and maintenance services that extend the life of your systems – even beyond the official end-of-life of the devices.
Our dedicated support team is available around the clock, 7 days a week, to ensure that your tape libraries continue to work reliably in the long term. If you are not satisfied with our service, we offer a money-back guarantee.
We understand that it’s not the speed, but the quality and consistency of the repairs that matter. Rely on our Quantum Support to ensure the maximum uptime of your tape libraries and ensure the long-term efficiency and security of your data storage.
Express spare parts service – even after the end of life
To effectively repair your Quantum tape libraries, superloaders and backup appliances, specific spare parts are often required. Therefore, Hardwarewartung.com has established more than 40 own warehouse locations throughout Europe and a dedicated logistics division. This infrastructure allows us to operate completely independently and deliver all required components to your site without delay. This is particularly advantageous for older systems that still fulfil important tasks.
Even after the official end-of-life (EOL), when OEMs normally stop producing spare parts for this hardware, we will keep your Quantum infrastructure safe. Our broad stock of spare parts ensures that we can provide maintenance for your systems well beyond the EOL. With Hardwarewartung.com, the continued operation of your Quantum hardware is guaranteed for up to ten years after the EOL, so you can enjoy long-term reliability and maximum performance.
