Storage Maintenance Contract
Play it safe with a hardwarewartung.com storage system maintenance contract. Especially for business critical storage systems we offer our comprehensive service. In addition to full hardware support for your storage environment, you can also request maintenance for the associated Virtual Storage Manager and application software. The storage maintenance contract includes all additional costs from telephone support, travel, repair, exchange of spare parts to the exchange of the entire storage environment. This gives you full cost control.
You can individually arrange the scope of services according to the desired degree of availability. Hardwarewartung.com offers support for storage solutions in large and SMB organizations as well as services for SAN environments of all leading manufacturers. In addition to EMC, Netapp, IBM, Hitachi, Dataland Storage, Quantum or HP, we support many others – all from a single source, regardless of manufacturer.
Supported Manufacturers for Storage Maintenance
In addition to the storage manufacturers listed below, we support many other lesser-known hardware manufacturers. Due to the high number we can unfortunately not all lead here. With a simple request we can quickly check your requirements and offer you a customized storage maintenance contract.
Hewlett-Packard
| Disk Storage | Tape Storage |
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IBM
| Disk Storage | Tape Storage | |
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Dell
Dell Storage Maintenance Contracts for
| Disk Storage | Tape Storage |
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Sun/Oracle
Oracle Tape and Storage Maintenance for
| Disk Storage | Tape Storage |
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Hitachi
HDS Storage Maintenance Contracts for
| Disk Storage |
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Overland
Overland Storage Maintenance for
| Tape Storage |
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Quantum
Quantum Storage Maintenance Contracts for
| Tape Storage |
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Our Service Level Agreements
The SLAs in the hardware maintenance contract can be individually selected for all companies that are dependent on maximum availability of the IT infrastructure:
- 7 x 24 hours Online-, Phone Hotline- and On-Site-Service.
- 15 minutes reaction time.
- Our response time is up to two hour.
- Call-to-Repair in up to 4 hour.
- 24 hours spare parts availability.
- Ticket System.
- IT technician according to customer-specific skill requirement.
End of Life Storage
As a third-party maintenance provider, we provide maintenance contracts independent of manufacturers thanks to our own warehouse and logistics for spare parts and replacement equipment. We support almost all models and types of End of Life (EOL) or End of Support (EOS) hardware. We can maintain your storage for at least another 7 years. However, our experience shows us that we can offer storage maintenance well beyond these 7 years. This gives our customers the flexibility to decide whether they want to follow the manufacturer’s lifecycle or keep their IT infrastructure longer.
For our budget conscious customers, we also offer maintenance for refurbished or second hand hardware. With this offer we want to support especially the Start Up and SME area.
Software Maintenance for Storage Systems
On request, you can also get a software maintenance contract from hardwarewartung.com. The following activities are included in our software service:
- Advice on installation and extension of applications.
- Support in troubleshooting system errors.
- Problem analysis and documentation of the findings.
- Release and Version Management.
- Configuration changes and system tuning.
- Data backup and recovery.
We offer all these services for the most common application software, operating systems and operating system related software components. Our certified system specialists support you and advise you around the clock on all your technical issues and increase your availability. The service level agreements for software maintenance can be individually adapted to your own needs. This gives you maximum flexibility and stability for your software.
